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And now I will turn it over to Liz hi everyone thanks so much for joining today's webinar we wanted to gather everybody around this lifeline topic not only to give you combined know some folks are joining because they want to learn more about lifeline and how to get their clients connected, so I'll touch on that in the beginning before I turn it over to our guest presenter today Olivia wine who's a pallet genius and works for the National Consumer Law Center, so I will send it over to her, but first I wanted to just make sure that everybody is on the same page about what lifeline can provide and in Pennsylvania we have some specific programs, but lifeline in general is a federal program available to anybody who's below 135 percent of the poverty level or who's participating in some different programs that are basically automatic qualifiers, and we'll go through what those programs are they're like Snap Medicaid SSI housing assistance and veterans assistance there is a slide in a little about how to verify income but basically if you're below 135 percent of poverty guidelines you can participate in lifeline what lifeline provides is a 925 cent discount per month on either of voice lines so a home phone line a wireless line or a broadband service, so they can choose one of those three to apply it to and who the providers are for that is one of the big questions that the sec is currently looking at in rule making and how the changes to that happen are going to be a significant consequence of Pennsylvania and Olivia talked more about that in a few minutes, but before we get into that I wanted to mention that there are two other — lifeline in Pennsylvania for Verizon customers only one is sort of the program you might know of called lifeline 100 this is offered like I said only for Verizon customers in Pennsylvania, but it provides in a bit more of a discount so instead of the nine twenty-five you would get as a monthly discount from lifeline you would get a discount of eleven dollars and seventy-five cents per month and that's if you're below 100 of the poverty guidelines, and you're a Verizon customer the other Pennsylvania specific telephone program is also a Verizon program, and it's called you tap the universal telephone assistance program it's a grant assistance program it's administered by the dollar energy funds which many of you in the western part of the state are probably very familiar with because dollar energy administers a lot of our utility assistance program this brands assistance program can be used for Verizon customers who are facing a hardship and paying their bills there aren't really parameters on how much that grant can be, and we have had some had a recent case anyway where we had a real difficult time getting the clients through the youth hop program the Verizon didn't seem the call center didn't even seem to really know about the program, so we did have a lot of back-and-forth if you end up with a client who could benefit...
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